Privacy & terms
Plain English. Last updated .
What we collect
When you book a job we collect your name, contact details, service address and what you asked us to do. If you pay online, the card details go straight to Stripe — they never touch our servers and we only store the last four digits and a payment reference.
Crew members using the SnapLogistics app share location while clocked in, so dispatch can route the day and customers get accurate arrival windows. Location is not collected off the clock.
What we do with it
- Schedule, perform and invoice the work you booked.
- Send appointment reminders, on-my-way texts and receipts.
- Keep records required for tax, insurance and waste-disposal compliance.
We do not sell personal data, and we do not share it with advertisers.
Who we share it with
Only the processors we need to operate: Stripe for payments and driver payouts, our messaging provider for reminders, and licensed disposal facilities where a manifest is legally required. Each is bound by contract to use the data only for that purpose.
How long we keep it
Job and invoice records are kept for seven years for tax and liability purposes. Photographs taken on site are kept for two years, then deleted. You can ask us to delete anything not subject to a legal retention requirement.
Your choices
Email privacy@snaphaul.com to see, correct or delete what we hold about you, or to opt out of marketing. Reply STOP to any text to stop service messages.
Service terms, briefly
- Quotes. Prices quoted online are estimates until a crew sees the job. The final price is confirmed on site before anything is loaded — you can walk away at that point at no charge.
- What we can't take. Hazardous waste, asbestos, wet paint, chemicals, medical waste and anything requiring specialist licensing. We'll tell you before the visit where we can.
- Access. Tell us about stairs, gates, elevators and parking when you book. Surcharges for stair carries and heavy items are quoted up front, never added afterwards.
- Cancellation. Free up to four hours before your window. Inside that, or if we arrive and can't access the property, a call-out fee may apply.
- Damage. We're licensed and insured. Report anything within 48 hours and we'll put it right.
- Payment. Due on completion for residential work, net 30 for contract accounts.
SnapHaul LLC · 7500 Fullerton Rd, Bay 7, Springfield, VA 22153 · (703) 555-0142. This page is a plain-language summary provided for a demonstration build and is not legal advice; have counsel review before relying on it commercially.